A leading provider of electricity and natural gas soon to benefit from the ARCOS automated crew callout technology.

Columbus, OH (PRWEB) August 26, 2008 — ARCOS Inc. is proud to announce that Duke Energy has selected ARCOS Crew Callout Enterprise Edition (ARCOS) to automate and optimize its crew callout process and add efficiencies to the resource and real-time employee availability management.

Working in partnership, the companies are currently in the process of implementing the highly configurable ARCOS solution as a dispatch, scheduling and resource management system for use by one of Duke’s transmission units. The system is targeted to go live in September 2008 and will set the standard for gradual rollout of ARCOS to its distribution and gas operations.

“One of many benefits of ARCOS solution is that it is agile and easily configurable. This is an important consideration for many of our customers, including Duke, since the system can be designed to meet the diversified needs of various business units,” said Mitchell McLeod, President and CEO of ARCOS, Inc.

About ARCOS
ARCOS, Inc., located in Columbus, Ohio, was founded in 1993 as an Interactive Voice Response (IVR) consulting and custom application development company. Its flagship product, ARCOS Crew Callout, is the most widely used automated crew callout solution in the industry. It is a high-performance, web-based communication and response platform that automates the complex crew callout process and enables instant notification of employees and customers. From turnkey to extensive configuration and customization, an ARCOS solution exists for every size utility and crew.

ARCOS is used by over 40 utility operating companies, including the top 5 Fortune 500 utilities. These companies manage over 200,000 callouts events per year generating over 1,000,000 callout phone calls to over 40,000 field service employees filling over 260,000 positions with a 71% average acceptance rate.

About Duke Energy
Duke Energy Corporation, a Fortune 500 company based in Charlotte, North Carolina, is one of the largest electric power companies in the United States. Its Franchised Electric & Gas operations cover 47,000 square miles, delivering energy to approximately 4 million customers in North Carolina, South Carolina, Indiana, Kentucky and Ohio. In addition, Duke Energy’s holdings include international operations in the Central and South American countries of Argentina, Bolivia, Brazil, Ecuador, El Salvador, Guatemala, Mexico and Peru.

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[Via PRWeb: Environment Alternative Energy]

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